People operations that
actually work.
We build the HR infrastructure growing organizations need to run well. And when you just need the right tool for the situation in front of you, we have that too.
What B•BACKBONE Helps You Build
B•BACKBONE is a People Operations and HR infrastructure business that helps growing organizations build the systems, policies, manager practices, documentation, and operating clarity needed to scale.
People Operations Infrastructure
Build connected hiring, onboarding, policy, performance, records, technology, and offboarding systems.
Manager Support
Give managers practical expectations, tools, documentation standards, and escalation paths.
Multi-State and Global Operations
Create location-aware workflows and clear ownership for distributed workforce complexity.
Start With What Your Organization Actually Needs
A Discovery Call helps us understand what is happening. When broader infrastructure work is needed, the People Operations Foundation is the next step.
Discovery Call
A free 20-minute conversation to understand what is happening in your organization and whether B•BACKBONE is the right fit. No pitch. Bring the real issue.
People Operations Foundation
For growing businesses and mission-driven organizations that have outgrown informal People Operations and need stronger systems, processes, documentation, and operating clarity.
Assess. Prioritize. Build. Hand Off.
We do not simply identify gaps and hand over an audit. We understand the current state, determine what matters most, build or strengthen the needed infrastructure, and leave your organization with practical systems and tools it can continue using.
- People Operations assessment
- Priority roadmap
- Hiring and onboarding processes
- Policy and process cleanup
- SOPs and documentation
- Manager expectations and tools
- Performance and employee lifecycle processes
- HR workflows and systems recommendations
- Compliance and operational gaps
- Offboarding and records practices
- Clear ownership and handoff
Final scope is based on what the organization actually needs.
Fractional HR Support
For organizations that need continued People Operations support after the Foundation, without adding a full-time HR role. Support is optional and scoped to specific priorities, systems, or periods of need.
The Tool for Right Now
Not every situation calls for a full engagement. Sometimes you just need the right resource for the conversation you're about to have, the process you're trying to build, or the decision in front of you.
The Difficult Conversation Playbook for Managers
The hardest part of a difficult employee conversation isn't always knowing what to say. It's knowing what kind of conversation you're actually having.
This playbook helps you figure that out first, then walks you through 13 real workplace scenarios with guidance on what to say, how to respond when the employee pushes back, and when to bring in HR.
Does Your Org Have the Infrastructure?
Check every item that is true right now. Not aspirationally. Right now.
What It Actually Looks Like
The difference between operating on good intentions and having infrastructure.
| Running on good intentions | Running with infrastructure |
|---|---|
| Onboarding is whatever the manager remembers to cover. | Every new hire gets the same foundation, regardless of team. |
| Compensation is based on who asked and who negotiated hardest. | Pay is grounded in a written framework. You can explain every number. |
| Performance conversations happen when something goes wrong. Or not at all. | Feedback is documented, regular, and not a surprise to anyone. |
| Someone leaving is a scramble. Critical knowledge walks out the door. | Offboarding is a process. Transitions are clean and the org stays protected. |
| Nobody knows where the employee handbook is. It is probably outdated anyway. | Policies exist, are current, and people know how to use them. |
| A leave request or accommodation turns into a week of figuring it out. | The process is documented. The answer is available before the question comes up. |
For Organizations That Have Outgrown “We'll Figure It Out”
Best suited for growing businesses and mission-driven organizations, especially teams of 2–100 employees, that need stronger HR foundations but are not ready for a full internal People team.